ITeS includes: Customer Interaction services -including call center facilities with adequate telecom infrastructure, trained consultants, and access to requisite databases, Internet and other online information infrastructure to provide information and support to customers.

Scope: ITeS provide a range of IT-intensive processes and services, which includes business process outsourcing (BPO) and knowledge process outsourcing (KPO), … Back office operations -data entry, data conversion including finance and accounting and HR services.